Working With Auto Insurance Claims

DEVIOUS DESIGNS BODY SHOP & COLLISION CENTER specialize in insurance claims.  We will help you throughout the entire process of all your claim.  We know that a car collision catches everyone by surprise and the insurance claims process can be a bit confusing.  And we are here to help you and get your car back to pre-accident condition as soon as possible CALL US 702-871-3887.

Insurance Claims Process Summarized

First, after your car crash you will need to give your insurance company information about the accident. 

Here you will find a helpful guideline with brief descriptions on what to do after a car accident.

Secondly, pick the Body shop & Collision center of YOUR CHOICE. Many insurance companies will tell you or recommend where to take your car for collision repair but ultimately you decided what is best for you, not your insurance company. 


Why do we say this?  Here are a few Frequently Asked Questions about this topic and what your options are, that your insurance company doesn’t tell you.

Final, take your vehicle (if drivable) or call the towing company to bring it to the shop. CALL US we will cover the towing cost. 702-871-3887

Pick Your Collision Repair Shop

Your auto body repair consumer bill of rights, states you have the right to select the repair facility of your choice for the repairs to your vehicle.

Lastly, get your car fixed.  Bring your car to our shop, call your insurance company and let them know it is at our auto body shop.  Your insurance company will come to our shop to assess and review the damage, they will determine if your car is repairable and once approved the repair will begin.

Need a collision repair shop for your insurance claims?

Look no further, come by our collision repair shop or give us a call for more information on insurance claims at 702-871-3887

Do you really have to take your car to the Insurance Company’s body shop?


You can take your car to any body shop you want. By law, the choice is yours.

Your Insurance Company will tell you, “you can take your car to any auto repair shop you want”; but, they might also tell you that if you do the repairs at another body shop it will possible take longer or that they may not warranty the repairs.

Many insurance companies have goals on how many claims they want to get to their shops. Car insurance claim representatives and call center representatives try to steer customers to their preferred shops. Steering is against the law.  So why does your Insurance Company insist you take your car to a body shop they prefer?

Who benefits more from you going to your Insurance Company’s body shop?

Your Insurance Company.


Most insurance companies use body shop’s who met their equipment, facility, and training requirements as well as offer lifetime warranty -something professional auto body shops also do.  But here is the difference, most insurance companies negotiate lower labor rates, discount on materials, and/or part costs with their body shops.

Does that mean a body shop that is not on your Insurance Company’s preferred list is not good?


A professional and reputable auto body repair shop will:

  • Work with any insurance company.

  • Understand the car insurance claim process.

  • Restore your vehicle to pre-accident condition.

  • Provide lifetime warranty on repairs.

  • Give you a fair and honest repair estimate.

  • Employee experienced autobody and paint technicians.

  • Have experience working on your type of vehicle.

  • Have all the proper permits and licenses in order.

  • Handle your car insurance claim in a timely manner.

  • Have plenty of positive reviews on Google, Facebook, and Yelp.

You Get What You Or What Your Insurance Company Pays For

Your Insurance Company might insist you take your car to the body shop they prefer. But is that really in your best interest? Remember, the insurance companies are here to make money for their shareholders, not you. It is in their best interest to pay less to have your vehicle repaired.

Do you really want your vehicle repaired by the lowest bidder?

Remember, most insurance companies promise preferred body shops more business if they agree to discounted labor rates, material, and part costs.

So what’s wrong with this practice?

You and your car might pay the price for this bad business practice. The quality of the job on your car is at stake, the overall look of your car, and even your life and the life of your passengers can be in danger.

But the Insurance Company’s body shops meet their requirements, what can go wrong?

Think about what happens when people try to save time and money.  In this case, your Insurance Company’s body shop might have to resort to certain bad practices in order to save time and money like:

  • Technicians could cut corners, to save time, since they are required to do the job in less time than what it really takes.

  • The shop could deny a particular repair because, according to them, it was not due to the accident, so now you get stuck with that bill.

  • The autobody man could repair parts, or buy used parts, instead of purchasing the new parts you were promised, in order to save money.

  • The repair shop could use lower quality paint, materials, and processes to save money.

Do you really want someone working on low pay, (most likely a person with little experienced) on your car or doing the repairs in a hurry and quite possibly make a few mistakes on the way?  Will you feel safe to drive your car?

Do you want to get stuck paying extra for something that should have been covered by your Insurance Company?  Would you feel comfortable if your Insurance Company’s auto body shop lied to you in order to save/make money off your car insurance claim?  Which brings up the question.  What other things might have they lied to you about?

Would you trust these bad business practice with your life or the lives of your loved ones?

The Choice Is Yours, The Car Is Yours

Of course, we are not saying that all insurance companies or all the body shops they recommend are bad, simply be aware of that there are good and bad apples.  The same is true about non recommended auto body shops.

Above all, don’t be intimidated by your Insurance Company. Use common sense, whether you go with your Insurance Company’s body shop or your own professional auto body repair shop. Do your research. Read the reviews.  Speak to your friends and family and get recommendations. Don’t feel like you have to take your car to the shop your Insurance Company “recommends”.

Remember, your Insurance Company works for you, you pay them to compensate you for a loss.

It’s your car, not theirs. You drive your car, not them.

It’s your life, not theirs. You have the choice, please choose carefully.

The Bottom Line On Your Car Insurance Claim

In general, if you take your car to a reputable and professional body shop of your choice you will always get what your insurance dollars pay for.  All your car repairs will be taken care of by your auto body shop.  By exercising your power of choice, you promote quality and fairness because the people working on your car will be paid a proper labor rate and will not resort to cutting corners.   The result, your car will be done right in a fair and honest way.

Your auto body shop’s goals should be to make you happy, not your Insurance Company’s shareholders.

Car Insurance Claim,

Consumer (Insured) Bill Of Rights

You have the right to select the repair facility of your choice for the repairs to your vehicle under Code of Regulations.

A consumer is entitled to:

  1. Select the auto body repair shop to repair auto body damage covered by the insurance company. AN INSURANCE COMPANY SHALL NOT REQUIRE THE REPAIRS TO BE DONE AT A SPECIFIC AUTO BODY  REPAIR SHOP.

  2. An itemized written estimate for auto body repairs and, upon completion of repairs, a detailed invoice.  The estimate and the invoice must include an itemized list of parts and labor along with the total price for the work performed.  The estimate and invoice must also identify all parts as new, used, aftermarket, reconditioned, or rebuilt.

  3. Be informed about coverage for towing and storage services.

  4. Be informed about the extent of coverage, if any, for a replacement rental vehicle while a damaged vehicle is being repaired.

  5. Be informed of where to report suspected fraud or other complaints and concerns about auto body repairs.

  6. Seek and obtain an independent repair estimate directly from a registered auto body repair shop for repair of a damaged vehicle, even when pursuing an insurance claim for repair of the vehicle.

The 24-Step Collision Repair Process

With all things in life, some say nothing is certain, only death and taxes.  I think Benjamin Franklin said that or someone who realized that no matter how well we plan things, life happens.  Here is a break down of all the steps we take in order to get your car to you in a safe and quick manner.

  1. Estimate prepared.

  2. Estimated completion date provided.

  3. You sign the repair authorization.

  4.  Insurance company approval received.

  5.  Your car’s parts will be ordered.

  6.  We will receive the parts.

  7.  Vehicle added to production schedule.

  8.  Your car will be disassembled and re-inspected.

  9.  We will write up a supplement if necessary.

  10.  Insurance company will approve the supplement.

  11.  Additional car parts will be ordered if necessary.

  12.  We will notify you of targeted completion date.

  13.  Frame repairs completed.

  14.  Structural and body repairs completed.

  15.  New sheet metal prepared and installed if necessary.

  16.  Application of corrosion protection, undercoating, and seam sealer restored.

  17.  Inspection before refinish.

  18.  We will update you on the status of your car.

  19.  Body work leveled, reprimed, and panels prepped for paint.

  20.  Vehicle masked, degreased, and placed in spray booth.

  21.  Finally your vehicle gets paint finish restored.

  22.  Reassembly, wheel alignment, A/C recharged, etc.

  23.  Final inspection of your vehicle and test drive.

  24.  Your car is ready for pick up!

As you can see the shop is able to work in a smooth flow but it is contingent on how quickly parts are delivered and processes are approved by both you and your insurance company.  DEVIOUS DESIGNS  is happy to keep you updated and informed.  We are transparent with you and the insurance company our number one goal is your satisfaction.

Was you car involved in a collision?

We can help you get your car back on the road.  Our collision repair center can help give you an honest estimate and work with  your insurance company every step of the way.  Give us a call, come by the shop during business hours or email us.  We serve Nevada area but welcome many of our out of state clients.